Consumer Services Group
Our highly skilled Consumer Services Group will assist your customers in placing and servicing their orders.
- Resolution manages thousands of orders daily
- We pride ourselves on completing orders efficiently, professionally and knowledgeably
- Orders received via web, phone, interactive voice response, fax, email and mail
- Agents can assist customer ordering on your Website
- Choose a sales staff or experienced general agents to handle your customers
Educational Services Group
The Educational Services Group is experienced in the expectations and requirements of the educational, library and institutional marketplaces.
- Originally created to meet the needs of Public Broadcasting’s Annenberg Media
- Services a growing number of prestigious educational publishers
- Strong network of relationships with buyers, teachers and librarians
- Orders received via purchase orders, web, phone, interactive voice response, fax, email and mail
- Outbound services provided to inform your customers of newly published curriculums
Wholesale Services Group
Success in the complex and evolving retail marketplace is driven by responsive service, technology and conformance to customer requirements.
- Robust EDI network composed of mass-market retailers and online sellers such as Sam’s Club, Barnes & Noble, Borders, Best Buy, Costco, Amazon, Blockbuster, Tower and many other trading partners
- Services group manages all wholesale transactions from start to finish via web, phone, EDI, purchase order, fax, email and mail
- Equipped to handle small custom orders as well as massive new releases with complex requirements
- Order management includes credits, invoices, transportation logistics, special labeling, returns and all other aspects of a successful retail transaction.
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